About GeoCivix

GeoCivix provides workflow management software to small and mid-sized governments and similar clients. Our client base is growing, and we are looking for new team members who can help keep us moving. Our team includes former land use planners, construction professionals, and software developers.

What You’ll Love About Us

  • Great Company Culture.We strongly believe that team members thrive when they are being supported.
  • Your Voice Matters. As a small business, we know that good ideas can come from any one of our team members and we value input from everyone.
  • Fully Remote. We have been remote from the beginning and because of that, our team is based all over the United States.
  • Flexible Schedule.You get to make your schedule.

Who Are You

  • You are detail-oriented and can outline steps of a task clearly and concisely.
  • You value building relationships with our clients and educating them on how our product can improve their daily work.
  • You enjoy solving problems and helping clients succeed.

Key Responsibilities

  • Provide technical support to all users through management of the support ticketing system.
  • Manage the day-to-day functions of the support team and system.
  • Establish support processes to enhance client satisfaction.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Maintain support page’s knowledge base articles and how-to videos for use be our clients.
  • Support the Development Team with as needed testing and quality assurance.

Preferred Qualifications

  • Previous experience in support roles is required.
  • Prior experience working on a support team for a SaaS provider,managerial or supervisory role is preferred.
  • Experience with Freshworks and Smartsheet is a bonus.
  • Microsoft Windows and Office proficient.
  • Excellent oral/written communications skills that demonstrate a professional demeanor with both internal and external contacts.
  • Experience in any of the following: land use planning, construction, land development, engineering, plan review, building codes, permit management, or inspections.

Additional Information

  • 1099 Contract Position
  • 100% Remote Position – Must be US-based
  • Flexible Schedule, Full-Time Hours Available
  • Compensation range: $18 – $23 per hour
  • Proposed Start: Immediate
  • Email Resumes to hr@geocivix.com

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